Loss of connectivity at Liverpool RAN site - Issue resolved
Hello,
The M247 NOC team have received a number of alerts regarding Manchester radio services. These alerts have been triaged and incident status has been triggered. We are now in the process of performing initial diagnostics. Once these diagnostics have been completed, we will escalate through the necessary channels. Further updates will be provided via the communication thread.
Next update time: 23:30 or sooner
Regards
M247 Support
Dear Customer,
We found an issue with loose patch lead on other end of fibre causing issues.
We can now confirm that all services are back online and working as expected.
If you experience any further issues please do not hesitate to contact us.
Regards
M247 Support
Hello,
Engineers have swapped patch cable and SFP on upstream but the connectivity is still down.
We have reported fault back to third party and performing further issues on other end of the fibre.
Next update -12:00 or sooner
Regards
M247 Support
Hello,
Engineers en route to the site to investigate further.
Necessary actions will be taken based on investigation to resolve the issue.
Next update - 10:40 or sooner
Regards
M247 Support
Hello,
Access has been approved to the POP site now
Engineers will be attending the site to investigate further.
Next update - 9:40 or sooner
Regards
M247 Support
Hello,
Access has been approved to the POP site now
Engineers will be attending the site to investigate further.
Next update - 9:40 or sooner
Regards
M247 Support
Hello,
We are in the process of rearranging access now.
Engineers will be attending the site to investigate further,once the access is approved.
Next update - 8:00 or sooner
Regards
M247 Support
Dear Customer,
The third-party building manager of the POP site has informed us that they cannot provide access at this time due to unforeseen issues on their end. They have recommended rescheduling the work to the morning. We sincerely apologize for the inconvenience this is causing you.
Next update: 7 AM or sooner.
Kind regards,
M247 NOC
Hello,
Access has been approved for the engineers to attend the POP site.
We will share the engineers' estimated time of arrival at the POP site in the next update.
Next update time - 01:30 or sooner
Regards
M247 Support
Hello,
We are suspecting a fault on upstream fibre to our POP site affecting services.We are arranging engineers to attend the site to investigate further. We will share the engineers' estimated time of arrival at the POP site in the next update
Next update :00:40 or sooner
Regards
M247 Support