INC01385496 - DSL Connections - Complete loss of connectivity - Issue resolved
Hello,
The M247 NOC team have received a number of alerts regarding DSL connections. These alerts have been triaged and major incident status has been triggered.
We are now in the process of performing initial diagnostics. Once these diagnostics have been completed, we will escalate through the necessary channels.
Further updates will be provided via the communication thread.
Next update time: 10:45 or sooner
Hi,
We can confirm that all services have now been restored.
We apologize for any inconvenience caused during this outage.
Regards
M247 Support
Hi,
The third-party engineers are continuing to investigate the link failure.
Next update: 16:45 or sooner.
Regards
M247 Support
Hi,
The third party has confirmed a core link failure on their side.
The investigation is ongoing, and we will provide an update as soon as we receive new information.
Next update: 15:45 or sooner.
Regards
M247 Support
Hi,
The third party has confirmed a core link failure on their side,
and the issue has been escalated to their transmission team.
An engineer has been dispatched for further investigation.
Next update time: 14:45 or sooner
Regards
M247 Support
Hi
Our Senior engineer have escalated with the third party and continuing our investigation to resolve the issue.
Next update time: 13:45 or sooner
Regards
M247 Support
Hello,
We continue collaborating with third-party to further investigate the fault and resolve it as quickly as possible.
Next update time: 12:45 or sooner
Regards
M247 Support
Hello,
We are currently collaborating with third-party to further investigate the fault and resolve it as quickly as possible.
Next update time: 11:45 or sooner
Regards
M247 Support