Connectivity issues on M247 network - Issue resolved
Hello,
The M247 NOC team have received a number of alerts regarding Birmingham PoP Site. These alerts have been triaged and major incident status has been triggered. We are now in the process of performing initial diagnostics. Once these diagnostics have been completed, we will escalate through the necessary channels. Further updates will be provided via the communication thread. Next update time: 19:45 or sooner Regards M247 Support
Regards
M247 Support
Hi,
Engineers have resolved the power issue and we do not anticipate it reoccurring. We can now confirm that services have been restored.
If you are still experiencing service loss or would like to request a PIR document, please contact ticket@m247.com.
Thank you for your patience throughout the incident. As part of our post incident review, we will conduct a root cause analysis and identify any relevant remediation activities.
Regards
M247 Support
Hi,
Our engineers will arrive on site shortly and will then begin investigating the issue.
Next update time: 03:30
Regards
M247 Support
Hi,
Our engineers are travelling back to site to investigate further.
Next update time: 02:30
Regards
M247 Support
Hello,
Our engineers have restored power to the site, and we can now confirm that all services have been fully restored.
If you are still experiencing service loss or would like to request a PIR document, please contact ticket@m247.com.
Thank you for your patience throughout the incident. As part of our post incident review, we will conduct a root cause analysis and identify any relevant remediation activities.
Regards
M247 Support
Hello,
Our engineers have now arrived at the site and will commence their investigation.
Next update time: 00:30 or sooner.
Regards
M247 Support
Hi,
Our engineers are en route to the affected site with all backup equipment configured.
We will keep you updated on the progress of this outage.
ETA: 23:00
Next Update: 23:30 or sooner.
Regards
M247 Support
Hi,
Our engineers are configuring new equipment to be taken to the site.
We will keep you updated on this outage.
Next Update: 22:00
Regards
M247 Support
Hi,
We have obtained permission to access the site, and our engineers are being dispatched for further investigation.
Next update time: 21:00 or sooner
Regards
M247 Support