Connectivity issues for a limited number of customers - Nationwide - Issue resolved
Hello,
The M247 NOC team have received a number of alerts regarding multiple services being offline. These alerts have been triaged and major incident status has been triggered.
We are now in the process of performing initial diagnostics. Once these diagnostics have been completed, we will escalate through the necessary channels.
Further updates will be provided via the communication thread.
Next update time: 05:15 or sooner
Regards
M247 Support
Hello,
The engineer has fixed the fault, and we can now confirm that services have been restored.
If you are still experiencing service loss or would like to request a PIR document, please contact ticket@m247.com.
Thank you for your patience throughout the incident. As part of our post incident review, we will conduct a root cause analysis and identify any relevant remediation activities.
Regards
M247 Support
Hello,
Please see our latest update below,
The third-party engineer has arrived on site to investigate the affected equipment.
Next update time: 08:00 or sooner
Regards
M247 Support.
Hello,
Please see our latest update below,
Third party core operations engineers were unable to bring the affected network card online and restore the services remotely and now in the process of sending the engineers to the site to replace the faulty hardware.
Next update time: 07:20 or sooner
Regards
M247 Support
Hello,
After performing initial diagnostics, we have determined that the issue seems to be due to an ongoing major incident with a third party service provider.
The issue has been raised with the third party provider and is being looked into with priority.
The latest update received from the third party provider is that a network card has gone offline on on one of the core devices impacting all services on the network card.
We will keep you updated as soon as we have an update.
Next update time: 06:20 or sooner
Regards
M247 Support