Connectivity issues in Birmingham area - Issue resolved
Hi,
We are aware of an issue causing loss of service for customers in the Birmingham area.
Engineers are currently investigating.
Apologies for any inconvenience caused during this outage.
Next updat:16:00 or sooner.”
Regards
M247 Support
Hello,
After replacing the defective power unit and module on the network device, we can now confirm that all services have been restored.
If you are still experiencing service loss or would like to request a PIR document, please contact ticket@m247.com.
Thank you for your patience throughout the incident. As part of our post incident review, we will conduct a root cause analysis and identify any relevant remediation activities.
Kind Regards
M247 Support
Hello,
Please see our latest update below,
We have restores all services affected, a singular service remains affected and engineers are working to have it restored as soon as possible.
Next update time: 14:00 or sooner
Regards
M247 Support
Hello,
Please see our latest update below,
Engineers have replaced the faulty module on the network device.
We are seeing a restoration of services to most customers.
Less than 10 services remain to be restored.
We are expecting to have the remaining services restored soon too.
Next update time: 13:00 or sooner
Regards
M247 Support
Hello,
Please see our latest update below,
We are now seeing partial restoration of services from the affected PoP site.
Engineers have replaced a faulty power unit and reloaded the network device.
A faulty module on the network device was discovered during the investigations.
Field Engineers along with our Infrastructure team and working on replacing the affected module to restore the remaining services.
Next update time: 12:00 or sooner
Kind Regards
M247 Support
Hello,
Please see our latest update below,
Engineers are currently on the affected site in Birmingham with new equipment and assessing the fault cause and details.
Further updates will be available upon the investigation of the issue.
Next update time: 11:00 or sooner
Regards
M247 Support
Hello,
Please see our latest update
We have configured replacement equipment to take to site. Due to health and safety concerns our engineers will not attend site until 9am tomorrow morning (13th January 2024).
Next update time: 10:00am
Regards
M247 Support
Hello,
Please see our latest update below,
We are currently in the process of configuring new equipment to replace the equipment on site
Next update time: 19:00 or sooner
Regards
M247 Support
Hello,
After performing initial diagnostics, we have determined a local issue with the core routing hardware onsite.
We have now escalated this incident to our infrastructure team who will be coordinating the incident resolution works.
Next update time: 17:00 or sooner
Regards
M247 Support