Connectivity issues in Liverpool area - Issue resolved
Good morning,
We are aware of an issue causing loss of service for customers in the Liverpool area. Engineers are currently investigating this issue.
Apologies for any inconvenience caused during this outage.
Next update: 09:00 or sooner.
Regards
M247 Support
Hello,
After replacing the faulty device we can now confirm that services have been restored.
If you are still experiencing service loss or would like to request a PIR document, please contact ticket@m247.com.
Thank you for your patience throughout the incident. As part of our post incident review, we will conduct a root cause analysis and identify any relevant remediation activities.
Regards
M247 Support
Hello,
Our engineers have successfully reconnected all the cables, and we can now confirm that service has been fully restored.
If you are still experiencing service loss or would like to request a PIR document, please contact ticket@m247.com.
Thank you for your patience throughout the incident. As part of our post incident review, we will conduct a root cause analysis and identify any relevant remediation activities.
Regards
M247 Support
Hello,
Please see our latest update below,
Our engineers are continuing to reconnect all the cables from the old hardware to the new hardware.
Next update time: 17:30 PM or sooner
Regards
M247 Support
Hello,
Please see our latest update below,
The engineers completed the replacement of the faulty device and successfully powered it up.
Currently, the engineers are moving the patches from the old device to the new one.
Next update time: 16:30 PM or sooner
Regards
M247 Support
Hello,
Please see our latest update below,
Engineers have arrived on site with the replacement hardware and have started the process of a partial rebuild.
Next update time: 15:30 PM or sooner
Regards
M247 Support
Hello,
Please see our latest update below,
Our engineers are currently transporting additional equipment to the site to aid with the partial hardware rebuild.
Next update time: 14:30 PM or sooner.
Regards
M247 Support
Hello,
Please see our latest update below,
Following comprehensive troubleshooting, we have determined that a partial hardware rebuild will be necessary to rectify the issue.
Next update time: 13:30 PM or sooner
Regards
M247 Support
Hello,
Please see our latest update below,
Our field engineers and infrastructure team are continuing to investigate the fault and are conducting essential troubleshooting steps to identify the issue.
Next update time: 12:30 PM or sooner
Regards
M247 Support
Hello,
Please find our latest update below,
Our field engineers have arrived on site and have now begun their investigation.
Next update time: 11:30 AM or sooner
Regards
M247 Support
Hello,
After performing initial diagnostics, we have determined that the issue cannot be diagnosed remotely and requires site investigations.
We have now escalated this incident to our Infrastructure team who will be coordinating the incident resolution works.
Our field engineering teams have now been dispatched with an ETA of 09:55
Next update time: 10:30 or sooner
Regards
M247 Support