Connectivity issues in London - Issue resolved
Hello,
We are aware of an issue causing loss of service for customers in the London area. Engineers are currently investigating with high priority. Apologies for any inconvenience caused during this outage.
Regards
M247 Support
Hello,
Operation is back to normal, issues have been fixed, and no further outages are to be expected.
Regards
M247 Support
Hello,
Our engineers are investigating some reported issues.
We are not aware of all client services being affected, traffic in our London point of presence is around normal values.
All relevant teams are involved and we are actively working in keeping the customers' impact to a minimum until a final resolution is reached.
Regards
M247 Support
Hello,
Further troubleshooting has been conducted.
Configuration adjustments were applied on core network equipment and auxiliary equipment reloaded.
Services are being restored and connectivity is returning to normal.
Root cause is still being investigated in background, while our engineers and team will keep monitoring London.
We do not expect further impact on client services.
Updates will follow once investigation concluded.
Regards
M247 Support
Hello,
Upon monitoring the network in London and having received several notifications from clients we have arrived to the conclusion that the initial fix implemented has not entirely resolved the issues at hand.
This is being worked on by our Senior Engineers.
Updates will follow soon.
Regards
M247 Support
Hello,
Having investigated thoroughly, our engineers have shifted layer2 traffic in order to mitigate the traffic issues in London.
This is still under monitoring to make sure the implemented fix is having the desired outcome.
Client services are now restored to optimal parameters.
Regards
M247 Support
Hello,
Unfortunately the root cause could not be identified yet.
Investigations continue, with our Senior Engineers still involved.
Regards
M247 Support
Hello,
Our Senior Engineers are still working to solve the problem in the shortest possible time.
Next update: 20:30 or sooner.
Regards
M247 Support